TCN Conference: The Challenge of Destination Management:

Thursday November 22, 2018



TCN Conference - Manchester

The Challenge of Destination Management: Balancing Growth and Sustainability

10.30 - 16.30 Thursday 22nd November 2018


The Tourism Consultants Network, a section of the Tourism Society and Europe’s leading professional association of tourism experts, is hosting a full-day tourism conference on Thursday 22 November 2018 at Manchester Central Library, in the heart of Manchester. Whether you are a tourism business, destination management organisation, tourism professional, or tourism student, you are welcome to attend, whether or not you are a member of TCN or the Tourism Society.

The theme of the conference is: “The Challenge of Destination Management: Balancing Growth and Sustainability”. Confirmed speakers include representatives from Marketing Manchester, Manchester Airport, VisitEngland, Tourism Alliance, The Netherlands Tourist Board, England’s National Parks, Marketing Liverpool, and two consultancy companies: Yellow Railroad and Creative Tourist Consults. The programme starts at 10.30am and finishes at 4.30pm and includes coffee and tea on arrival and a buffet lunch. There will be plenty of opportunity for audience engagement and networking.

The conference will also be the official launch of a Greater Manchester Chapter of The Tourism Society, building on established chapters in Wales, Cumbria, Yorkshire, Kent and Scotland.

To read all of our speaker biogs please click here 

Location: Manchester Central Library, St Peter's Square, Manchester, M2 5PD


Conference programme

10.30 – 10.45: Registration and coffee and tea

10.45 – 11.00: Introduction by:

·         Roger Goodacre, Chairman of the Tourism Consultants Network

·         Anoek Petit, Freelance Tourism Consultant, organiser of the conference on behalf of the Tourism Consultants Network and initiator of a Greater Manchester Chapter

·         Kurt Janson, Director of the Tourism Alliance and moderator on the day


11.00 – 11.30: Mark Holroyd, Head of Discover England's National Parks Programme, based at Peak District National Park Authority

11.30 – 12.00: Julian Carr, Aviation Director at Manchester Airport

12.00 – 12.25: Tom Buncle, Managing Director of international destination consultancy Yellow Railroad


“Overtourism: Fact, Fiction, or Food for Thought?”

A new word, ‘overtourism’, has crept into the vocabulary in recent years. The media have focused on disgruntled residents, erosion of the visitor experience, and threats to the natural environment and built heritage. But is this a real issue? And, if so, what is the scale of the problem and what can be done about it? More significantly for the longer term and destination sustainability, might policymakers start to feel pressurised into turning their backs on tourism? Tom Buncle will set this debate in perspective and explore different approaches to destination management around the globe.


12.25 – 12.55: William Smart, England Programme Manager at VisitEngland

12.55 – 13.20: Panel discussion relating to the theme of the day: “The Destination Management Challenge: Balancing Growth and Sustainability”


Moderator: Kurt Janson

Panel members: Mark Holroyd, Julian Carr, Tom Buncle, William Smart, Helen Palmer, Chris Brown.

Kurt Janson will be grilling the panel on a series of topical issues including optimum business and destination growth and associated issues; balancing growth and sustainability in urban vs natural environments; improving competitiveness by implementing visitor management strategies; and how to train small and medium sized tourism companies to balance growth and sustainability.


13.20 – 13.55: Buffet lunch

13.55 - 14.00: Sponsored presentation: David Curtis-Brignell, Deputy Chief Executive at destination management consultancy Go To Places

14.00 – 14.30: Nick Brooks-Sykes, Director of Tourism at Marketing Manchester

14.30 – 15.00: Sandra Ishmael, Director UK and Ireland at the NBTC Netherlands Board of Tourism and Conventions, based in London

15.00 – 15.30: Helen Palmer, Director at Creative Tourist Consults

15.30 – 16.00: Chris Brown, Director of Marketing Liverpool

16.00 – 16.30: Kurt Janson, Director of the Tourism Alliance, followed by closing remarks

16.30: Finish


Ticket Prices:

TCN Student £35.00

TCN Member £55.00‚Äč
TS Member £65.00
Non - TCN/TS Member £75.00

Venue Information

Manchester Central Library
St Peter's Square


M2 5PD

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